Returns & Exchanges
Returns & Exchanges Policy
Lleytz Digital will only accept returns in accordance with this policy, the Consumer Protection Act 68 of 2008, the Electronic Communications & Transactions Act 25 of 2002 and any other applicable law.
Return Eligibility
Items may only be returned if they are:
- Faulty
- Damaged on arrival
- Incorrectly delivered
- Where the customer changes their mind within the parameters set out in the Consumer Protection Act 68 of 2008
Return Timeframe
Once you inform us of a return, it is your responsibility to ensure that the item is returned within 10 days after first contact was received.
Return Conditions
All returns need to be:
- In original packaging
- With all original accessories, parts and documentation
Return Authorization Required
Important: No items may be returned without prior written authorisation from Lleytz Digital. We will not be liable for any items lost in transit or items incorrectly handed over to couriers where no prior written authorisation has occurred.
We will issue a returns form or returns authorisation number once the return has been authorised, which needs to accompany the return. The absence of this form or returns authorisation number may lead to a return not being processed.
How to Initiate a Return
Contact us to request a return authorization before sending any items back.